Contact us: 02392 598002 | enquiries@bluewall-it.co.uk
FAQ
1. What areas do you cover? We provide IT support to businesses and home users in Gosport, Fareham, and surrounding areas including Portsmouth, Southampton, Havant, and Lee-on-the-Solent.
2. Do you offer remote and on-site IT support? Yes, we offer both. Many common issues can be fixed quickly and securely via remote access, saving time and money. For more complex issues, hardware faults, or new installations, we can visit your premises—usually the same or next day within our local service area.
3. What kind of IT support services do you provide? We provide a full range of services, including: •Desktop and laptop troubleshooting •Microsoft 365 setup, migrations, and ongoing support •Printer and device configuration •Antivirus and ransomware protection •Network and Wi-Fi setup •Data backup solutions •New PC installations and upgrades Whether you’re a small business or a home user, we tailor support to your exact needs.
4. Are your services suitable for small businesses? Absolutely. We specialise in supporting small businesses that don’t have in-house IT staff. Whether you’re a sole trader or have 10+ employees, we can help manage your systems, reduce downtime, and keep your business running smoothly.
5. Do you offer monthly support packages? Yes. Our monthly IT support plans start from just £25 per PC, giving you unlimited remote support, proactive maintenance, and peace of mind. We also offer bespoke support contracts for offices with more complex needs, including servers or hybrid working setups.
6. How quickly can you respond to issues? For remote support, we aim to respond within 1 hour during standard business hours. On-site visits are typically available same-day or next-day depending on your location and the urgency of the issue. Priority support is included in our monthly plans.
7. Is there a call-out fee? There’s no call-out charge for business hours visits in Gosport or Fareham. For out-of-area jobs or emergency after-hours support, a small fee may apply—but we always agree this with you in advance.
8. Can you help with Microsoft 365 email setup and support? Yes, we’re experienced in Microsoft 365 setup and ongoing management. We can migrate your existing email systems, configure Outlook on your devices, set up shared mailboxes and calendars, and implement best-practice security and backups.
9. Do you provide IT support for home users as well? Yes. If you’re a home user needing help with a slow PC, setting up Wi-Fi, protecting your data, or installing software, we’re happy to help. We offer affordable rates and friendly, jargon-free support.
10. How can I get started? Just give us a call or send an email. We’ll arrange a free initial consultation to understand your needs, whether you’re looking for one-off help or ongoing IT support. There’s no obligation and no hard sell—just honest advice and practical solutions.