DesignPC Returns Policy
Customer satisfaction is our priority and we want to help you enjoy your new desktop pc to the fullest. If there is a problem we will do everything in our power to resolve the issue to your satisfaction.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
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If you're unsatisfied with your PC system, you may return it within 14 days of purchase for a refund or exchange, provided it is in its original condition with all accessories and packaging. Custom-built PCs are subject to a 15% restocking fee. Refunds will be processed to the original payment method within 10 business days after inspection. Damaged or missing components may result in deductions. For defective systems, we offer free repairs or replacements under our warranty policy. Contact our support team for return authorisation and further assistance.
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To return an item please contact returns@bluewall-it.co.uk or call 02392 598002, quoting your order number.
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Collection will be arranged by Bluewall IT from the delivery address at a convenient time (Monday to Friday 8am-530pm). All returns should be secured using the original packaging, the provided RMA number should be included inside the box. This item should then be sent to :-
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Bluewall IT Ltd
RMA {enter your RMA number}
35 Linden Grove,
Gosport
Hants
PO12 2ED
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for any queries please contact,
Bluewall IT Support -
02392 598002
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