IT Help Guide
SharePoint Files Not Syncing.
SharePoint libraries rely on the OneDrive sync client, so permissions, library configuration and local OneDrive issues can all stop files synchronising.
What to check
Confirm the user can open the library in a browser, then check OneDrive account status and library permissions before unlinking or resyncing the library.
When to get IT support
If the issue affects multiple users, keeps returning, risks business data or you are unsure about the security impact, stop repeated trial-and-error and investigate the underlying cause.
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