Managed IT support for small businesses, from £25.
Affordable monthly packages, proactive monitoring and personal service for businesses in London, Southampton, Hampshire and across the UK. Choose a clear support allowance and speak directly to an experienced IT provider.
Personal IT support from £25 per user per month.
Choose an allowance that suits your team, with monitoring, routine maintenance and a familiar point of contact.
All prices are per user, per month, excluding VAT.
Bluewall Essential
per user / month, ex VAT
- 30 minutes total remote support per company per month, regardless of user count
- IT system monitoring and routine maintenance
- Microsoft 365 base licences excluded
Bluewall Core
per user / month, ex VAT
- 15 minutes remote support per user per month, pooled across your business
- Monitoring and routine maintenance
- Microsoft 365 administration and support
- Microsoft Defender for Office 365 Plan 1 licensing
- QNAP Microsoft 365 backup for supported Exchange, OneDrive, SharePoint and Teams data
- Asset and system documentation, basic security monitoring and twice-yearly reviews
- Microsoft 365 base licences excluded
Bluewall Complete
per user / month, ex VAT
- Core monitoring, maintenance, administration, security and backup services; 30 minutes remote support per user per month pooled (replaces Core’s allowance)
- Microsoft 365 Business Standard included
- Defender for Office 365 and independent Microsoft 365 backup
- Priority support and proactive maintenance
Complete + Security
per user / month, ex VAT
- All Complete services, with the same 30 minutes pooled remote support per user per month
- Microsoft 365 Business Premium replaces Business Standard
- Managed endpoint security and device management
- Patch management and threat monitoring
How your monthly support works
Your plan includes a set amount of remote help each month:
- Essential: 30 minutes for your whole business.
- Core: 15 minutes for each user, shared across your team.
- Complete and Complete + Security: 30 minutes for each user, shared across your team.
For example: a team of 10 gets 30 minutes on Essential, 2½ hours on Core, or 5 hours on either Complete plan.
Anyone in your team can use the shared time. You get the allowance for your chosen plan; allowances are not added together. Unused time does not carry over.
What if we need more help?
Extra remote support costs £75 per hour + VAT on Essential and Core. On either Complete plan, your agreed extra-support rate applies.
What is charged separately?
Onsite visits and projects are quoted separately on all plans. Microsoft 365 base licences are also separate on Essential and Core.
Monitoring, documentation and routine maintenance do not use up your support time.
Core backup details
Core backup covers supported Exchange, OneDrive, SharePoint and Teams data. We confirm which data is covered, how long backups are kept and your recovery requirements during onboarding.
A real point of contact for everyday IT problems.
From user issues and Microsoft 365 to devices, networks and security, Bluewall acts as the IT contact your staff can turn to when something stops them working.
Discuss managed supportSupport built around your business
We document the environment, give users a clear support route and use monitoring and maintenance to reduce recurring problems.
Understand
Users, devices, Microsoft 365, networks and key applications are documented.
Support
Everyday issues are handled remotely with urgent business-impacting problems prioritised.
Improve
Practical recommendations help you replace ageing technology before it becomes an emergency.
Managed IT support FAQs
What is an IT Service Desk?
A service desk gives your staff one clear place to get help with account access, software, devices, Microsoft 365 and everyday technical problems.
What is included in Bluewall Core?
Core includes 15 minutes of remote support per user per month, pooled across your business, monitoring and routine maintenance, Microsoft 365 administration, asset documentation, basic security monitoring and twice-yearly IT reviews. Microsoft Defender for Office 365 Plan 1 licensing and QNAP Microsoft 365 backup for supported Exchange, OneDrive, SharePoint and Teams data are included. Microsoft 365 base licences are excluded. Unused time expires monthly; extra support is £75/hour ex VAT. Projects and onsite work are quoted separately.
Is on-site support included?
Onsite work is quoted separately, with location and availability confirmed before booking.
Are there long-term contracts?
Bluewall Core is offered on a monthly recurring basis rather than a long-term lock-in. Final commercial terms are confirmed before onboarding.
What is the site audit?
Before onboarding, Bluewall can carry out a documented review of your users, devices, Microsoft 365 tenant, network and key systems so the environment can be supported properly from day one.
Need IT support that just works?
Tell us what is slowing your business down. We’ll explain the practical options in plain English, with no obligation.
Support wherever your team works
Compare the allowance your staff need, then discuss Microsoft 365 licensing, security and backup requirements. Essential suits teams needing light-touch help; Core adds pooled time, email protection and supported Microsoft 365 backup. Complete adds base licensing and a larger allowance.
IT support in London · Southampton · Hampshire · Nationwide business support