01
Talk directly to support
Call or email and deal with the person actually responsible for supporting your business — not a scripted first-line queue.
Affordable business IT support. Personal service.
Quality IT support from £25 per user per month, excluding VAT. Speak directly to someone who knows your business, with monitoring, maintenance and practical help for your team in London, Southampton, Hampshire and across the UK.
✓ Direct access to support
✓ Owner-led service
✓ Plain-English advice
What it feels like to work with Bluewall
Support should feel straightforward.
Good IT support is not only about technical ability. It is about getting help quickly, speaking to someone who understands the background and not having to fight the support process just to get an answer.
02
Someone who knows your setup
Your users, systems and recurring issues are already understood, so less time is wasted explaining everything again.
03
Ticketing stays in the background
Support is still logged and managed properly, but you do not need to learn a portal or work around a process just to get help.
04
Practical advice, not unnecessary upselling
Recommendations are based on what genuinely improves reliability, security or productivity for your business.
Direct support. Familiar faces. Practical answers.
No call-centre maze. No anonymous hand-offs. No unnecessary complexity.
A local IT partner, not just a helpdesk
The person you call already knows the background.
For a small business, IT problems are rarely isolated. An Outlook issue can be Microsoft 365, a network problem can affect printers and cloud access, and a failing laptop can stop somebody working altogether.
Bluewall looks after the wider picture, so support decisions are made with context rather than treating every request as an anonymous ticket.
Why work with Bluewall
Technology covered
Personal service without sacrificing technical breadth.
Managed IT support, Microsoft 365, cybersecurity, backup, networking, computer repair and hardware refresh — delivered by one local provider.
Core services
Support, cloud and security — all under one roof.
Bluewall supports the day-to-day technology your business depends on, from user support and Microsoft 365 to cybersecurity and hardware.
Managed IT Support
Responsive day-to-day support, monitoring and practical guidance for businesses without an internal IT team.
Explore Managed IT →
Microsoft 365
Migration, setup, administration, security and support for Microsoft 365, Teams, OneDrive and SharePoint.
Explore Microsoft 365 →
Cybersecurity
Layered protection for identities, devices, email and business data, backed by practical monitoring and backup.
Explore Cybersecurity →Affordable managed support
Personal IT support from £25 per user per month.
Choose an allowance that suits your team, with monitoring, routine maintenance and a familiar point of contact.
All prices are per user, per month, excluding VAT.
Essential
Bluewall Essential
£25
per user / month, ex VAT
- 30 minutes total remote support per company per month, regardless of user count
- IT system monitoring and routine maintenance
- Microsoft 365 base licences excluded
Core
Bluewall Core
£35
per user / month, ex VAT
- 15 minutes remote support per user per month, pooled across your business
- Monitoring and routine maintenance
- Microsoft 365 administration and support
- Microsoft Defender for Office 365 Plan 1 licensing
- QNAP Microsoft 365 backup for supported Exchange, OneDrive, SharePoint and Teams data
- Asset and system documentation, basic security monitoring and twice-yearly reviews
- Microsoft 365 base licences excluded
Complete
Bluewall Complete
£55
per user / month, ex VAT
- Core monitoring, maintenance, administration, security and backup services; 30 minutes remote support per user per month pooled (replaces Core’s allowance)
- Microsoft 365 Business Standard included
- Defender for Office 365 and independent Microsoft 365 backup
- Priority support and proactive maintenance
Security
Complete + Security
£75
per user / month, ex VAT
- All Complete services, with the same 30 minutes pooled remote support per user per month
- Microsoft 365 Business Premium replaces Business Standard
- Managed endpoint security and device management
- Patch management and threat monitoring
Clear allowances and no surprises
Essential provides 30 minutes total per company per month. Core provides 15 minutes per user per month pooled across the client. With 10 users, Essential still provides 30 minutes in total; Core provides 150 minutes shared by the team. Complete and Complete + Security each provide 300 minutes for 10 users. Allowances replace one another and are not added together.
For Essential and Core, extra support is £75/hour excluding VAT. Unused support time expires at the end of each month. Microsoft 365 base licences, projects and onsite work are excluded from Essential and Core. Projects and onsite work are quoted separately across all plans. Extra support for Complete and Complete + Security remains at the agreed rate.
Monitoring, documentation and routine preventative maintenance do not consume the support allowance. Core backup covers supported data within Exchange, OneDrive, SharePoint and Teams; the data scope, retention and recovery requirements are confirmed during onboarding.
Local support
Based in Gosport. Supporting businesses across the Solent.
Remote support handles most day-to-day problems quickly, with on-site assistance available across our local service area.
Portsmouth
Business IT support across Portsmouth, Southsea, Cosham and nearby areas.
IT support Portsmouth →Southampton
Business IT support across Southampton and the surrounding areas.
IT support Southampton →Want IT support that feels more personal?
Call or email Bluewall and speak directly about what is getting in the way. No sales maze, no complicated process — just a straightforward conversation about what you need.
Need a professional business website?
Bluewall IT also designs, hosts and maintains business websites. Straightforward websites start from £250 + VAT, with managed hosting from £25/month + VAT.
A personal IT partner for local and distributed teams
Bluewall IT is based in Gosport, Hampshire. We help businesses in London and surrounding areas, Southampton and the Solent keep users productive, protect Microsoft 365 and plan sensible improvements. Your support starts with understanding your users, devices and business priorities, so advice fits the way you work.
For teams spread across offices or working from home, remote assistance provides a consistent route to help with Outlook, account access, shared files and day-to-day device issues. When a job needs physical attendance, the location, availability and scope are agreed separately.
IT support in London · Southampton · Hampshire · Nationwide business support