01
Talk directly to support
Call or email and deal with the person actually responsible for supporting your business — not a scripted first-line queue.
Personal business IT support · Hampshire
IT support without the runaround.
When you need IT help, speak directly to someone who already knows your business, your systems and your users.
✓ Direct access to support
✓ Owner-led service
✓ Plain-English advice
What it feels like to work with Bluewall
Support should feel straightforward.
Good IT support is not only about technical ability. It is about getting help quickly, speaking to someone who understands the background and not having to fight the support process just to get an answer.
02
Someone who knows your setup
Your users, systems and recurring issues are already understood, so less time is wasted explaining everything again.
03
Ticketing stays in the background
Support is still logged and managed properly, but you do not need to learn a portal or work around a process just to get help.
04
Practical advice, not unnecessary upselling
Recommendations are based on what genuinely improves reliability, security or productivity for your business.
Direct support. Familiar faces. Practical answers.
No call-centre maze. No anonymous hand-offs. No unnecessary complexity.
A local IT partner, not just a helpdesk
The person you call already knows the background.
For a small business, IT problems are rarely isolated. An Outlook issue can be Microsoft 365, a network problem can affect printers and cloud access, and a failing laptop can stop somebody working altogether.
Bluewall looks after the wider picture, so support decisions are made with context rather than treating every request as an anonymous ticket.
Why work with Bluewall
Technology covered
Personal service without sacrificing technical breadth.
Managed IT support, Microsoft 365, cybersecurity, backup, networking, computer repair and hardware refresh — delivered by one local provider.
Core services
Support, cloud and security — all under one roof.
Bluewall supports the day-to-day technology your business depends on, from user support and Microsoft 365 to cybersecurity and hardware.
Managed IT Support
Responsive day-to-day support, monitoring and practical guidance for businesses without an internal IT team.
Explore Managed IT →
Microsoft 365
Migration, setup, administration, security and support for Microsoft 365, Teams, OneDrive and SharePoint.
Explore Microsoft 365 →
Cybersecurity
Layered protection for identities, devices, email and business data, backed by practical monitoring and backup.
Explore Cybersecurity →Managed support
Choose the level of support your business needs.
Practical IT support with clear monthly allowances. Combine support with Microsoft 365 licensing, backup and managed security to suit your business.
All prices are per user, per month, excluding VAT.
Core
Bluewall Core
£35
- Limited remote IT support: 15 minutes per user/month, pooled across your business
- Microsoft 365 administration and support
- IT system monitoring
- Asset and system documentation
- Appropriate basic security monitoring
- Twice-yearly IT reviews
Recommended
Bluewall Complete
£55
- All Core services, with 30 minutes of remote support per user/month pooled across your business (replaces the Core allowance)
- Microsoft 365 Business Standard
- Defender for Office 365
- Independent Microsoft 365 cloud backup
- Priority support
- Proactive maintenance
Security
Complete + Security
£75
- All Complete services, with the same 30 minutes of pooled remote support per user/month
- Microsoft 365 Business Premium replaces Business Standard
- Managed endpoint security
- Device management
- Patch management
- Threat monitoring
How your monthly support allowance works
Remote IT support is limited to a shared monthly allowance, pooled across your business: 15 minutes per user on Core, or 30 minutes per user on Complete and Complete + Security. Complete’s 30 minutes replaces Core’s 15 minutes; the allowances are not added together.
For example, 10 users share 150 minutes per month on Core, or 300 minutes on Complete or Complete + Security. Any user in the business can use that shared time.
- Unused support time does not roll over to the next month.
- Additional support is charged separately at the agreed rate.
- Onsite work and projects are excluded and quoted separately.
- Monitoring, documentation and routine preventative maintenance do not consume your support allowance.
Local support
Based in Gosport. Supporting businesses across the Solent.
Remote support handles most day-to-day problems quickly, with on-site assistance available across our local service area.
Portsmouth
Business IT support across Portsmouth, Southsea, Cosham and nearby areas.
IT support Portsmouth →Want IT support that feels more personal?
Call or email Bluewall and speak directly about what is getting in the way. No sales maze, no complicated process — just a straightforward conversation about what you need.
Need a professional business website?
Bluewall IT also designs, hosts and maintains business websites. Straightforward websites start from £250 + VAT, with managed hosting from £25/month + VAT.